Privacy Policy

Ice Express is committed to protecting your privacy. We are a secure ecommerce website which uses Paypal for all transactions.

Collection of Personal Information

When you create an Ice Express account, the personal information we collect may include your:

•     Name

•     Email Address

•     Telephone Number

•     Billing and Delivery Address

The personal information we collect from you will be used in some or all of the following ways:

•     To deliver the product you have purchased from Ice Express

•     To provide information on the delivery of your product and for customer support purposes

•     To provide you with relevant product information

Any personal details Ice Express receives from you as a result of an inquiry or order will be kept confidential.

Security

Ice Express will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure.

We protect your personal information by:

•     Restricting access to personal information

•     Maintaining technology products to prevent unauthorised computer access

•     Securely destroying or permanently de-identifying your personal information when it's no longer needed for our record retention purposes

Emails

You will receive an email from us upon ordering, to confirm your order from our store. This email will contain your order number and confirm the shipping address.

If you are subscribed to our mailing list, occasionally we will send out an email newsletter showcasing special offers and the latest products. Should you wish to be removed from this list, you can do so by contacting us at: info@iceexpress.com.au

Updates

You can also update your personal information anytime by accessing your account via the Ice Express website.

Disclosure

We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Ice Express website.

There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Collection of Computer Data

When you visit www.iceexpress.com.au, whether as an account holder or a visitor, our servers automatically record information that your browser sends whenever you visit a website. 

This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, and access times and dates.

This information is analysed and evaluated to improve the services and products provided. This data will not be used in association with any other personal information.

Complaints

If you believe that your privacy has been breached by Ice Express, you can contact our Customer Service Team on info@iceexpress.com.au and all attempts will be made to resolve the issue.