Warranty Information


All Water Coolers have a 2 year comprehensive warranty, providing the protection for both parts and labor for a period of 2 years.

Please refer to Conditions of Warranty for more information.


Customer satisfaction is very important to us here at Ice Express therefore we offer the following return options:

Faulty/ Damaged items

All items are checked before dispatch; however in the unlikely event that an item does arrive damaged/faulty please email [email protected] or phone 0431 696 039 within 5 working days of receiving your goods to arrange for an exchange or refund.

Change of Mind

If for some reason you are not completely happy with your purchase you can arrange for a refund or exchange, provided that the item is returned within 14 days of purchase. It must have all stickers still attached, be in its original and unused condition. We reserve the right to refuse a return if these requirements are not met. The buyer is responsible for all postage costs associated with change of mind returns and refunds.